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IT Helpdesk and Support

Responsive Microsoft 365 support without the overhead of an in-house IT team.

Ongoing support for your Microsoft 365 environment and the people using it, from an engineer who already knows your tenant. Fixed monthly fee, no per-ticket charges.

Ask about helpdesk support
The challenge

When something goes wrong with IT, most small businesses have nobody reliable to call.

Without a dedicated IT function, problems either get ignored until they turn serious or get handed to whoever in the office is most comfortable with technology. Neither lasts. Users stop reporting things, small issues quietly become big ones, and the person who picked it up has a day job of their own.

Microsoft 365 needs ongoing attention in particular. Licences need managing, permissions need reviewing, security alerts need someone to actually look at them, and configuration drifts over time. With nobody owning that, things go wrong in ways that are hard to spot until they matter.

Without a dedicated contact an issue is passed between whoever is free. With one it goes straight to an engineer who knows the environment.Passed around?Straight to your engineer

A direct line to an engineer who already knows your environment.

Your tickets are tracked properly, and a person reads every one of them. No call centre, and no AI bot deciding whether your issue matters. When something breaks, whoever answers already has the context.

How it works

Simple from the first conversation.

Initial call

A free call to talk through what you actually need. We outline exactly what the support offering covers, what it costs, and agree it with you in writing before anything else happens.

Onboarding

We get to know your environment properly. Access, documentation, how your people actually work and what matters most to the business, so that when the first issue arrives we already have the context.

Support begins

The managed service starts. Your users have a direct route to us, we keep an eye on the environment, and you get a monthly report showing what has actually been happening.

What is included

Everything your users need. None of the overhead.

  • User provisioning and offboarding
  • Licence management and assignment
  • Password resets and account recovery
  • Security alert triage and response
  • Teams, SharePoint and OneDrive support
  • Exchange and email issue resolution
  • Device and Intune queries
  • Microsoft 365 configuration changes
  • New starter and leaver processing
  • Monthly environment report
  • Direct access to your assigned engineer
  • Tickets tracked properly and answered by a person, never an AI bot or an automated reply
Who it is for

This service fits if any of these sound familiar.

You have no in-house IT team and need someone to own this.

The business runs on Microsoft 365 but nobody internally is responsible for it. IT lands on whoever has time, which is never the right answer for long. You want a reliable external team you can just call.

You have support already but it is slow or inconsistent.

Your current provider is hard to reach, everything goes through an automated system, and your queries are clearly not a priority. You want something that feels like an actual working relationship.

You have just finished a Microsoft 365 project and want it kept running.

A migration or deployment has just landed and you would rather the team who built it kept looking after it. No handover to an unfamiliar provider, and nobody relearning your environment from scratch.

Pricing

Transparent pricing. No surprises.

Helpdesk support is charged as a fixed monthly fee based on the size of your environment. There are no per-ticket charges and no hidden costs. The monthly fee covers everything inside the agreed scope, and both the scope and the cost are confirmed before support begins.

Discuss your scope

Related services

Managed Compliance

Continuous monitoring to keep the environment audit-ready alongside day to day support.

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Professional Services

Project delivery for migrations, deployments and rollouts that sit outside day to day support.

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Need reliable Microsoft 365 support?

Tell us how many users you have and what keeps going wrong, and we will tell you honestly whether ongoing support makes sense for you. You will speak to an engineer, not an account manager.

Ask about helpdesk support